Domain availability checks & lookups
THIS IS A SCHEDULED EVENT Aug 7, 09:00 - 16:00 BST
Jul 5, 14:02 BST
Scheduled - The UK domain registry Nominet is performing essential maintenance on 7th August 2024 between 9:00 - 16:00 BST (UTC+1). During this time customers may experience intermittent issues when checking for domain availability or performing WHOIS lookups.
MSSQL Databases
THIS IS A SCHEDULED EVENT Jul 31, 07:00 - 09:00 BST
Jul 25, 08:45 BST
Scheduled - Essential maintenance will be taking place on one of our MSSQL database servers. During this maintenance we expect there to be up to 2 hours of downtime. Customers using this database will be unable to connect to it via any applications or scripts they may be using. Websites and CMS that rely on a database connection to this server will also be unresponsive.
The database server with the following IP address will be affected:
213.171.218.230
213.171.218.232
213.171.218.235
Cyber Protect Maintenance
THIS IS A SCHEDULED EVENT Jul 30, 18:00 - 18:30 BST
Jul 18, 08:09 BST
Scheduled - We are performing essential maintenance on all Cyber Protect products on 30th July 2024 at 18:00 BST. We expect there to be a maximum of 30 minutes downtime.
Wordpress Hosting websites showing 'Temporarily Unavailable'
Jul 27, 11:06 BST
Investigating - Some websites hosted on our WordPress platform are currently showing a 'Temporarily Unavailable' message, engineers are investigating this issue as a priority
MSSQL Databases
Jul 23, 09:00 BST
Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 19:26 BST
Scheduled - Essential maintenance will be taking place on one of our MSSQL database servers. During this maintenance we expect there to be up to 2 hours of downtime. Customers using this database will be unable to connect to it via any applications or scripts they may be using. Websites and CMS that rely on a database connection to this server will also be unresponsive.
The database server with the following IP address will be affected:
213.171.193.55
213.171.193.128
213.171.193.129
WordPress (WP) hosting 500 errors
Jul 19, 07:41 BST
Resolved - This incident has been resolved.
Jul 18, 17:33 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 10:37 BST
Investigating - Some customers websites using our WordPress (WP) hosting platform are producing 500 errors. Our engineers are aware of this issue and are investigating this as a priority.
Website Builder Maintenance
Jul 17, 12:00 BST
Completed - The scheduled maintenance has been completed.
Jul 17, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 14:08 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Outlook Web App - unavailble for some users
Jul 9, 18:35 BST
Resolved - This incident has been resolved.
Jul 9, 18:21 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 18:19 BST
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 17:49 BST
Investigating - We're aware of an issue affecting OWA and are currently investigating.
MSSQL Databases
Jul 9, 09:00 BST
Completed - The scheduled maintenance has been completed.
Jul 9, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 14:03 BST
Scheduled - Essential maintenance will be taking place on one of our MSSQL database servers. During this maintenance we expect there to be up to 2 hours of downtime. Customers using this database will be unable to connect to it via any applications or scripts they may be using. Websites and CMS that rely on a database connection to this server will also be unresponsive.
The database server with the following IP address will be affected:
213.171.218.223
213.171.218.225
213.171.218.227
Website Builder Maintenance
Jul 8, 11:15 BST
Completed - The scheduled maintenance has been completed.
Jul 8, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 14:50 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
MSSQL Databases
Jul 2, 09:00 BST
Completed - The scheduled maintenance has been completed.
Jul 2, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 09:17 BST
Scheduled - Essential maintenance will be taking place on one of our MSSQL database servers. During this maintenance we expect there to be up to 2 hours of downtime. Customers using this database will be unable to connect to it via any applications or scripts they may be using. Websites and CMS that rely on a database connection to this server will also be unresponsive.
The database server with the following IP address will be affected:
213.171.193.17
213.171.193.19
213.171.193.27
Control Panel Errors
Jul 1, 15:41 BST
Resolved - This incident has been resolved.
Jul 1, 14:47 BST
Monitoring - Our engineers have implemented a fix and the control panel is now working as expected and we are no longer receiving reports of errors or white pages.
We will continue to monitor the platform to ensure the issue is resolved.
Jul 1, 14:28 BST
Investigating - We are currently experience an issue with our control panel which means users will intermittently see white pages or error codes on pages.
Our engineers are aware and investigation is underway.
Network connectivity issues to some private servers.
Jun 30, 15:29 BST
Resolved - This incident has been resolved.
Jun 30, 12:20 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 30, 11:20 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 30, 11:14 BST
Investigating - Some customers with a dedicated server or virtual private server may be experiencing latency issues.
FTP Maintenance
Jun 27, 23:48 BST
Completed - The scheduled maintenance has been completed.
Jun 27, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 09:48 BST
Scheduled - We will be performing maintenance to our FTP service during this time.
Any FTP sessions active during this time may be disconnected at some point during the maintenance window.
Control Panel Offline
Jun 25, 16:29 BST
Resolved - This incident has been resolved.
Jun 25, 16:07 BST
Investigating - Customers will see an error when attempting to access their Fasthosts Control Panel , our engineers are investigating this currently and we hope to roll out a fix shortly.
FTP Maintenance
Jun 25, 00:00 BST
Completed - The scheduled maintenance has been completed.
Jun 24, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 09:47 BST
Scheduled - We will be performing maintenance to our FTP service during this time.
Any FTP sessions active during this time may be disconnected at some point during the maintenance window.
CloudNX Cloud and VPS Maintenance
Jun 24, 18:00 BST
Completed - The scheduled maintenance has been completed.
Jun 24, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 09:49 BST
Scheduled - We are performing essential maintenance on some of our CloudNX Cloud and VPS servers, during this we expect there to be around 3 minutes of downtime per server. This does not apply to our VPS Edition 2 or Legacy VPS.
Website Builder Maintenance
Jun 20, 12:00 BST
Completed - The scheduled maintenance has been completed.
Jun 20, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 12:03 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Call Centre Offline
Jun 19, 12:44 BST
Resolved - This incident has been resolved.
Jun 19, 10:21 BST
Investigating - Customers are currently unable to contact our call centre by phone. Customers may find the phones continuously ring, but they are unable to reach an available agent. Enquiries made through the "Raise a ticket" page of our support sites remain unaffected, and customers are requested to contact us using this method for all non-urgent support requests.
Our engineers are investigating this as a priority.
Call Centre Offline
Jun 19, 10:02 BST
Resolved - This incident has been resolved.
Jun 19, 10:02 BST
Investigating - Customers are currently unable to contact our call centre by phone. Customers may find the phones continuously ring, but they are unable to reach an available agent. Enquiries made through the "Raise a ticket" page of our support sites remain unaffected, and customers are requested to contact us using this method for all non-urgent support requests.
Our engineers are investigating this as a priority.
Network Maintenance
Jun 18, 23:00 BST
Completed - The scheduled maintenance has been completed.
Jun 18, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 13:47 BST
Scheduled - We will be performing maintenance on various parts of our network. During the maintenance period we will expect to see brief interruptions to Mail, Shared Hosting and MSSQL platforms in sequential fashion, for roughly 30 seconds each.
MSSQL Databases
Jun 18, 09:00 BST
Completed - The scheduled maintenance has been completed.
Jun 18, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 10:53 BST
Scheduled - Essential maintenance will be taking place on one of our MSSQL database servers. During this maintenance we expect there to be up to 2 hours of downtime. Customers using this database will be unable to connect to it via any applications or scripts they may be using. Websites and CMS that rely on a database connection to this server will also be unresponsive.
The database server with the following IP address will be affected:
213.171.201.132
MSSQL Database Maintenance
Jun 13, 08:00 BST
Completed - The scheduled maintenance has been completed.
Jun 13, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 11, 15:56 BST
Scheduled - Essential maintenance will be taking place on one of our MSSQL database servers with the IP address of 213.171.193.1. During this maintenance we expect there to be up to 2 hours of downtime. Customers using this database will be unable to connect to it via any applications or scripts they may be using. Websites and CMS systems such as WordPress that rely on a database connection to this server will also be unresponsive.
CloudNX Control Panel Maintenance
Jun 13, 07:30 BST
Completed - The scheduled maintenance has been completed.
Jun 13, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 10, 08:01 BST
Scheduled - Access to the CloudNX control panel, including KVM access will not be possible for the duration of the maintenance.
Network connectivity to the servers will not be affected.
Dedicated Server and Bare Metal Server intermittent network connectivity
Jun 12, 12:38 BST
Resolved - This incident has been resolved.
Jun 12, 07:33 BST
Investigating - Some customers with Dedicated or Bare Metal servers may encounter intermittent or unresponsive network connectivity issues. Our engineers are aware of this issue and are working to resolve it at the highest priority.
