Control Panel is unavailable
Jul 14, 11:20 BST
Resolved - The issue has been resolved.
Jul 14, 11:09 BST
Investigating - During this time, configurations in some areas of your control panel may be unavailable.
Critical - Outbound Mail (SMTP) Service Unavailable
Jul 10, 18:41 BST
Resolved - The systems are stable and all services are functioning normally again.
Jul 10, 17:50 BST
Update - We are continuing to work on restoring these features (services).
Jul 10, 13:57 BST
Update - We are still working on resolving the technical issue.
Jul 10, 11:59 BST
Update - We are continuing to work on a fix for this issue.
Jul 10, 11:59 BST
Update - We are continuing to work on a fix for this issue.
Jul 10, 11:58 BST
Update - We are continuing to work on a fix for this issue.
Jul 10, 10:59 BST
Update - Our team is continuing to work on this issue. Thank you for your patience.
Jul 10, 09:03 BST
Identified - We are aware of a critical issue affecting email services. Some customers may be unable to send outbound email via our SMTP servers, with messages remaining in the Outbox and failing to send. In addition, customers may also experience delays or issues receiving incoming emails. This is a top priority for our engineering team.
Due to a technical disruption, some customers may experience intermittent errors in Webmail. We understand the importance of our Webmail services and apologize for any inconvenience this may cause.
Potential Causes: All SMTP relay servers are offline; the authentication service for SMTP has failed; a core network device for outbound traffic is down.
Cloud Panel and Server Provisioning unavailable
Jul 10, 06:39 BST
Resolved - The issue has been resolved.
Jul 10, 04:06 BST
Monitoring - The CloudPanel is now working.
Jul 10, 01:15 BST
Identified - Due to an incident at one of our datacentres certain services are currently unavailable. In particular, the CloudPanel is offline and provisioning of new Cloud servers will be delayed.
Existing servers should continue to operate normally.
Engineers are working to get services back online but this is likely to take some time.
Website Builder Maintenance
Jul 9, 12:00 BST
Completed - The scheduled maintenance has been completed.
Jul 9, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 10:50 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Cloud Server Host Node Failure
Jul 8, 10:26 BST
Resolved - The issue has been resolved.
Jul 7, 10:36 BST
Update - We are still working on resolving the technical issue. Thank you for your patience.
Jul 6, 17:00 BST
Update - We have eliminated the disruption for almost everyone affected.
Jul 6, 13:47 BST
Update - We are continuing to work on a fix for this issue.
Jul 6, 13:28 BST
Identified - We are currently investigating instances of performance degradation in job processing which is affecting Virtual Private Servers (VPS) and CloudNX servers on our platform. Our engineers are currently working on resolving this issue as a top priority.
AI Receptionist Settings Temporarily Unavailable
Jul 7, 22:11 BST
Resolved - This incident has been resolved.
Jul 7, 13:06 BST
Update - We are continuing to investigate this issue.
Jul 7, 12:59 BST
Investigating - Access to configure AI Receptionist in the Control Panel may be temporarily unavailable. The AI Receptionist service itself will continue to work as normal.
Support Hotline cannot be reached
Jul 7, 10:29 BST
Resolved - The issue has been resolved. Our apologies for the inconvenience caused.
Jul 7, 09:42 BST
Identified - Due to a technical disruption, the Support hotline is temporarily unavailable. As an alternative, you can use 01452 947421.
We apologize for any inconvenience during these brief technical difficulties and appreciate your patience and understanding.
Sending email to Microsoft-hosted email addresses may not be possible
Jul 6, 13:17 BST
Resolved - This incident has been resolved.
Jul 6, 11:51 BST
Monitoring - We have eliminated the disruption for almost everyone affected.
Jul 3, 08:10 BST
Update - Microsoft has confirmed mitigations on their side, but we're still seeing blocks. These happen when Microsoft detects traffic it considers higher than expected and applies restrictions outside of our control. Our engineering team is actively working to optimise mail flows and reduce the chance of these blocks. We're in regular contact with Microsoft to push for a lasting fix, and this remains a top priority.
Jul 2, 14:43 BST
Identified - We have found the cause for the disruption and are working on resolving it.
Jul 2, 07:41 BST
Update - We are still working on resolving this issue. Our apologies for the inconvenience caused.
Jun 30, 18:09 BST
Monitoring - The affected IP address has been unblocked. Now that service has been restored and the IP address's reputation is being re-established, it may take up to 24–48 hours for the change to fully propagate across our systems. During this time, some email sending limits may still remain in effect. Thank you for your patience and understanding.
Jun 30, 14:04 BST
Update - We have eliminated the disruption for some of those affected.
Jun 30, 11:51 BST
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.
We are in contact with Microsoft to request de-listing.
Please accept our apologies for any inconvenience you may be experiencing.
Sending email to Microsoft-hosted email addresses may not be possible
Jun 26, 19:16 BST
Resolved - This incident has been resolved.
Jun 26, 16:14 BST
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.
Please accept our apologies for any inconvenience you may be experiencing.
Website Builder Maintenance
Jun 25, 12:00 BST
Completed - The scheduled maintenance has been completed.
Jun 25, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 15:22 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Email Maintenance
Jun 25, 00:00 BST
Completed - The scheduled maintenance has been completed.
Jun 24, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 10:42 BST
Scheduled - We will be performing some maintenance on our email platform, this involves a failover to a redundant site which may interrupt some existing POP/IMAP connections. Any connected clients should automatically reconnect.
Database Maintenance
Jun 24, 00:00 BST
Completed - The scheduled maintenance has been completed.
Jun 23, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 08:19 BST
Scheduled - We are performing essential maintenance to a number of MySQL database servers overnight. During this maintenance each server may be unavailable for the duration of this change.
Database Maintenance
Jun 18, 00:30 BST
Completed - The scheduled maintenance has been completed.
Jun 17, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 11:53 BST
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for the duration of this change.
The affected server IP addresses are as follows:
mysql-200-10.linvh1.fasthosts.net.uk - 213.171.200.10
mysql-200-11.linvh1.fasthosts.net.uk - 213.171.200.11
mysql-200-12.linvh1.fasthosts.net.uk - 213.171.200.12
mysql-200-13.linvh1.fasthosts.net.uk - 213.171.200.13
mysql-200-17.linvh1.fasthosts.net.uk - 213.171.200.17
mysql-200-72.linvh1.fasthosts.net.uk - 213.171.200.72
mysql-200-74.linvh1.fasthosts.net.uk - 213.171.200.74
mysql-200-79.linvh1.fasthosts.net.uk - 213.171.200.79
mysql-200-80.linvh1.fasthosts.net.uk - 213.171.200.80
mysql-200-83.linvh1.fasthosts.net.uk - 213.171.200.83
mysql-200-86.linvh1.fasthosts.net.uk - 213.171.200.86
mysql-200-88.linvh1.fasthosts.net.uk - 213.171.200.88
mysql-200-91.linvh1.fasthosts.net.uk - 213.171.200.91
mysql-200-92.linvh1.fasthosts.net.uk - 213.171.200.92
mysql-200-96.linvh1.fasthosts.net.uk - 213.171.200.96
mysql-200-97.linvh1.fasthosts.net.uk - 213.171.200.97
mysql-200-100.linvh1.fasthosts.net.uk - 213.171.200.100
mysql-200-101.linvh1.fasthosts.net.uk - 213.171.200.101
mysql-200-102.linvh1.fasthosts.net.uk - 213.171.200.102
mysql-200-103.linvh1.fasthosts.net.uk - 213.171.200.103
Email – some mail clients may be unable to connect
Jun 11, 15:06 BST
Resolved - The issue has been resolved.
Jun 11, 13:14 BST
Investigating - We're currently investigating an issue affecting Email for customers using mail clients. You may be unable to connect your mailbox, or send and receive Email via your mail client.
Fasthosts Webmail & Outlook Web App (OWA) are unaffected, you can continue to send and receive Email as normal.
No Emails will be lost during this time, and we're working to restore full functionality as quickly as possible. We'll update you as soon as we have more information.
Website Builder Maintenance
Jun 11, 12:00 BST
Completed - The scheduled maintenance has been completed.
Jun 11, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 13:37 BST
Update - We will be undergoing scheduled maintenance during this time.
Jun 9, 12:26 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Database Maintenance
Jun 9, 23:30 BST
Completed - The scheduled maintenance has been completed.
Jun 9, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 5, 14:50 BST
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for the duration of this change.
The affected server IP addresses are as follows:
mysql-218-253.linvh1.fasthosts.net.uk (213.171.218.253)
mysql-218-254.linvh1.fasthosts.net.uk (213.171.218.254)
mysql-200-34.linvh1.fasthosts.net.uk (213.171.200.34)
mysql-200-35.linvh1.fasthosts.net.uk (213.171.200.35)
mysql-200-123.linvh1.fasthosts.net.uk (213.171.200.123)
hp3-mysql-01.wtr.hostingp3.local
Disruption in Cloud Servers
Jun 9, 13:10 BST
Resolved - The issue has been resolved.
Jun 9, 12:18 BST
Identified - Some customers may be experiencing issues accessing their Cloud Panel.
Website Builder Maintenance
May 28, 12:00 BST
Completed - The scheduled maintenance has been completed.
May 28, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 12:09 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Wordpress Sites Unavailable
May 22, 12:09 BST
Resolved - The issue has been resolved.
May 22, 10:27 BST
Identified - A small number of WordPress websites are currently failing to load. Our engineers are investigating.
Wordpress sites unavailable
May 22, 02:19 BST
Resolved - The issue has been resolved.
May 22, 02:03 BST
Monitoring - We are monitoring the situation to ensure that the issue does not reoccur. Our apologies for the inconvenience caused.
May 21, 23:21 BST
Update - Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.
May 21, 21:08 BST
Investigating - A small number of Wordpress websites are currently failing to load. Our engineers are investigating.
Scheduled .UK registry maintenance
May 18, 11:00 BST
Completed - The scheduled maintenance has been completed.
May 18, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 12:47 BST
Scheduled - The .UK registry (Nominet UK) has scheduled for essential maintenance to take place on 18th May 2026 from 09:00 to 11:00 BST (UTC +1). Please be aware that customers might encounter difficulties with domain availability checks, WHOIS lookups, and the registration, renewal, or updating of .UK domains during this period.
Scheduled .UK registry maintenance
May 14, 11:00 BST
Completed - The scheduled maintenance has been completed.
May 14, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 12:46 BST
Scheduled - The .UK registry (Nominet UK) has scheduled for essential maintenance to take place on 14th May 2026 from 09:00 to 11:00 BST (UTC +1). Please be aware that customers might encounter difficulties with domain availability checks, WHOIS lookups, and the registration, renewal, or updating of .UK domains during this period.
Website Builder Maintenance
May 13, 12:00 BST
Completed - The scheduled maintenance has been completed.
May 13, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 17:01 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Scheduled .UK registry maintenance
May 12, 08:00 BST
Completed - The scheduled maintenance has been completed.
May 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 14:11 BST
Scheduled - The .UK registry (Nominet UK) has scheduled for essential maintenance to take place on 12th May 2026 from 06:00 to 08:00 BST (UTC +1). Please be aware that customers might encounter difficulties with domain availability checks, WHOIS lookups, and the registration, renewal, or updating of .UK domains during this period.
Hosting for WordPress Accessibility Issues
May 8, 17:39 BST
Resolved - The issue has been resolved.
May 8, 14:40 BST
Identified - Some customers may experience issues with their Hosting for WordPress contracts. The online websites that have already been created may also be affected.
