MySQL Maintenance for Wordpress Hosting
THIS IS A SCHEDULED EVENT Sep 24, 23:00 BST - Sep 25, 03:00 BST
Sep 20, 15:23 BST
Scheduled - We are continuing essential maintenance to a a small number of MySQL database servers overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance each server may be unavailable for around an hour within the duration of this change.
Server Maintenance
THIS IS A SCHEDULED EVENT Sep 23, 07:00 BST - Oct 31, 21:00 GMT
Sep 17, 10:07 BST
Scheduled - We are performing essential maintenance on some of our CloudNX Cloud, Bare Metal, Dedicated and VPS Edition 1 servers, during this we expect there to be up to 1 minute of downtime per server. This does not apply to our VPS Edition 2, Legacy VPS or Classic Dedicated servers.
Cyber Protect Control Panel 500 errors
Sep 20, 15:20 BST
Resolved - This incident has been resolved.
Sep 3, 17:20 BST
Monitoring - Customers should now be able to log into the Cyber Protect control panel but will be unable to see space usage statistics.
Aug 27, 14:26 BST
Investigating - Some customers are experiencing 500 errors when attempting to log into the Cyber Protect control panel. Our engineers are aware of this issue and are working on it as a priority.
Database Maintenance - Wordpress
Sep 19, 01:00 BST
Completed - The scheduled maintenance has been completed.
Sep 18, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:15 BST
Scheduled - We are continuing essential maintenance to a a small number of MySQL database servers overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance each server may be unavailable for around an hour within the duration of this change.
Database Maintenance - Wordpress
Sep 18, 01:00 BST
Completed - The scheduled maintenance has been completed.
Sep 17, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 15:58 BST
Scheduled - We are performing essential maintenance to a a small number of MySQL database servers overnight. This maintenance is limited to older Wordpress hosting products. During this maintenance each server may be unavailable for around an hour within the duration of this change.
CloudNX Cloud and VPS Maintenance
Sep 16, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 10:03 BST
Scheduled - We are performing essential maintenance on some of our CloudNX Cloud and VPS servers, during this we expect there to be around 3 minutes of downtime per server. This does not apply to our VPS Edition 2 or Legacy VPS.
Support Systems Upgrade
Sep 12, 22:45 BST
Completed - The scheduled maintenance has been completed.
Sep 12, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 09:51 BST
Scheduled - We will be upgrading our support system on the 12th of September between 10pm and 10:45pm. During this time our support system software and websites (help.fasthosts.co.uk and resellers.fasthosts.co.uk) will not be accessible.
During this time customers will be unable to view the support sites, check their incident history or create new support tickets.
Website Builder Maintenance
Sep 11, 23:10 BST
Completed - The scheduled maintenance has been completed.
Sep 11, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 9, 10:03 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be around a 5 minute period where the the editor and sites will be unavailable.
Website Builder Maintenance
Aug 29, 12:00 BST
Completed - The scheduled maintenance has been completed.
Aug 29, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 12:51 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
VPS Network Connectivity Issue
Aug 28, 12:35 BST
Resolved - The issue affecting VPS servers is now resolved
Aug 28, 11:38 BST
Update - We are continuing to investigate this issue.
Aug 28, 11:26 BST
Investigating - We are aware of a network issue affecting a cluster of VPS servers, customers may see errors when trying to connect to their VPS, our engineers are working on a fix for this as a priority.
Control Panel Outage
Aug 16, 16:06 BST
Resolved - This incident has been resolved.
Aug 16, 13:50 BST
Monitoring - Our engineers have identified the cause of the incident. A fix has been implemented and we are monitoring the results.
Aug 16, 13:36 BST
Investigating - We are aware of an issue currently affecting our Control Panel. Users may be unable to log into their Control Panel, or create new accounts.
Our engineers are working on resolving this as a priority.
Website Builder Maintenance
Aug 14, 12:00 BST
Completed - The scheduled maintenance has been completed.
Aug 14, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 14:37 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
MSSQL Databases
Aug 13, 00:00 BST
Completed - The scheduled maintenance has been completed.
Aug 12, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 9, 15:53 BST
Scheduled - Essential maintenance will be taking place on one of our MSSQL database servers. During this maintenance we expect there to be up to 2 hours of downtime. Customers using this database will be unable to connect to it via any applications or scripts they may be using. Websites and CMS that rely on a database connection to this server will also be unresponsive.
The database server with the following IP address will be affected:
213.171.201.131
Domain availability checks & lookups
Aug 7, 16:00 BST
Completed - The scheduled maintenance has been completed.
Aug 7, 09:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 14:02 BST
Scheduled - The UK domain registry Nominet is performing essential maintenance on 7th August 2024 between 9:00 - 16:00 BST (UTC+1). During this time customers may experience intermittent issues when checking for domain availability or performing WHOIS lookups.
MSSQL Databases
Aug 7, 09:00 BST
Completed - The scheduled maintenance has been completed.
Aug 7, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 2, 08:17 BST
Scheduled - Essential maintenance will be taking place on one of our MSSQL database servers. During this maintenance we expect there to be up to 2 hours of downtime. Customers using this database will be unable to connect to it via any applications or scripts they may be using. Websites and CMS that rely on a database connection to this server will also be unresponsive.
The database server with the following IP address will be affected:
213.171.218.242
213.171.218.247
Server Network Maintenance
Aug 6, 07:00 BST
Completed - The scheduled maintenance has been completed.
Aug 6, 05:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 14:25 BST
Scheduled - We are performing maintenance on our network infrastructure for Bare Metal, Dedicated, CloudNX Cloud and VPS Edition 1 servers. While no downtime is expected, any potential issues will be resolved within 45 minutes.
Call Centre Phone Line Maintenance
Aug 1, 06:30 BST
Completed - The scheduled maintenance has been completed.
Aug 1, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 31, 14:22 BST
Scheduled - We will be performing maintenance on all of our customer contact phone lines. While we do not expect any downtime, there may be a short period where phone lines are unavailable during the switchover.
Website Builder Maintenance
Jul 31, 12:00 BST
Completed - The scheduled maintenance has been completed.
Jul 31, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 14:06 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
MSSQL Databases
Jul 31, 09:00 BST
Completed - The scheduled maintenance has been completed.
Jul 31, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 08:45 BST
Scheduled - Essential maintenance will be taking place on one of our MSSQL database servers. During this maintenance we expect there to be up to 2 hours of downtime. Customers using this database will be unable to connect to it via any applications or scripts they may be using. Websites and CMS that rely on a database connection to this server will also be unresponsive.
The database server with the following IP address will be affected:
213.171.218.230
213.171.218.232
213.171.218.235
Cyber Protect Maintenance
Jul 30, 18:30 BST
Completed - The scheduled maintenance has been completed.
Jul 30, 18:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 08:09 BST
Scheduled - We are performing essential maintenance on all Cyber Protect products on 30th July 2024 at 18:00 BST. We expect there to be a maximum of 30 minutes downtime.
Wordpress websites showing 'Temporarily Unavailable'
Jul 28, 11:19 BST
Resolved - Incident is now resolved and service has remained in operation.
Jul 27, 22:28 BST
Monitoring - The underlying cause of the problem has now been dealt with. A few sites may still need to be refreshed.
Any customer whose site is still showing "Temporarily Unavailable" should notify Fasthosts Support so that they can arrange this.
Jul 27, 15:25 BST
Update - Our engineers are continuing to work on this issue, we apologise for any inconvenience this has caused.
Jul 27, 15:24 BST
Update - Our engineers are continuing to work on this issue, we apologise for any inconvenience this has caused.
Jul 27, 11:06 BST
Investigating - Some websites hosted on our WordPress platform are currently showing a 'Temporarily Unavailable' message, engineers are investigating this issue as a priority
MSSQL Databases
Jul 23, 09:00 BST
Completed - The scheduled maintenance has been completed.
Jul 23, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 19:26 BST
Scheduled - Essential maintenance will be taking place on one of our MSSQL database servers. During this maintenance we expect there to be up to 2 hours of downtime. Customers using this database will be unable to connect to it via any applications or scripts they may be using. Websites and CMS that rely on a database connection to this server will also be unresponsive.
The database server with the following IP address will be affected:
213.171.193.55
213.171.193.128
213.171.193.129
WordPress (WP) hosting 500 errors
Jul 19, 07:41 BST
Resolved - This incident has been resolved.
Jul 18, 17:33 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 18, 10:37 BST
Investigating - Some customers websites using our WordPress (WP) hosting platform are producing 500 errors. Our engineers are aware of this issue and are investigating this as a priority.
Website Builder Maintenance
Jul 17, 12:00 BST
Completed - The scheduled maintenance has been completed.
Jul 17, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 14:08 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Outlook Web App - unavailble for some users
Jul 9, 18:35 BST
Resolved - This incident has been resolved.
Jul 9, 18:21 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 9, 18:19 BST
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 17:49 BST
Investigating - We're aware of an issue affecting OWA and are currently investigating.
