Database Maintenance
May 15, 00:30 BST
Completed - The scheduled maintenance has been completed.
May 14, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 12:59 BST
Scheduled - We are performing essential maintenance to a part of the MySQL database server platform overnight. During this maintenance window, each server may be unavailable for around 5 minutes .
The affected server IP addresses are as follows:
213.171.218.233
213.171.218.234
213.171.218.236
213.171.218.237
213.171.218.239
213.171.218.240
213.171.218.241
213.171.218.243
213.171.218.244
213.171.218.245
213.171.218.246
213.171.218.248
213.171.218.249
213.171.218.250
213.171.218.251
213.171.218.252
213.171.218.253
213.171.218.254
213.171.219.88
213.171.219.90
213.171.219.93
213.171.219.94
213.171.219.96
213.171.219.97
213.171.219.98
Database Maintenance
May 14, 02:00 BST
Completed - The scheduled maintenance has been completed.
May 13, 23:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 16:28 BST
Scheduled - We are performing essential maintenance to a part of the MySQL database server platform overnight. During this maintenance window, each server may be unavailable for around 5 minutes .
The affected server IP addresses are as follows:
213.171.200.121
213.171.200.122
213.171.200.123
213.171.200.124
213.171.200.125
213.171.200.126
213.171.200.127
213.171.200.128
213.171.200.129
213.171.200.130
213.171.200.131
213.171.200.132
213.171.200.133
213.171.200.134
213.171.200.135
213.171.200.136
213.171.200.137
213.171.200.138
213.171.200.139
213.171.200.140
213.171.200.141
213.171.200.142
213.171.200.143
213.171.200.144
213.171.200.148
213.171.200.149
213.171.200.150
213.171.200.151
213.171.200.152
213.171.200.153
FTP, Webmail & Legacy Web Server issues
May 8, 10:16 BST
Resolved - The issue affecting webmail has now been resolved and we are monitoring this, apologies for any inconvenience this has caused.
May 8, 09:20 BST
Update - The issue affecting our legacy web servers and FTP products should now be resolved, we are still working on returning webmail to operational status
May 8, 09:18 BST
Update - We are continuing to investigate this issue.
May 8, 09:17 BST
Investigating - We are currently experiencing an issue with a database providing services to our FTP , webmail & Legacy web server products , this is being investigated currently and we hope to have this resolved very shortly.
Website Builder Maintenance
Apr 23, 12:00 BST
Completed - The scheduled maintenance has been completed.
Apr 23, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 15:32 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Website Builder 503 Errors
Apr 15, 12:45 BST
Resolved - This incident has been resolved.
Apr 15, 12:09 BST
Investigating - Customers are experiencing 503 errors when trying to access their Website Builder website. Our engineers are aware of this issue and are working on it as a priority.
Server Control Panel Error 20
Apr 8, 10:16 BST
Resolved - This incident has been resolved.
Apr 8, 10:16 BST
Update - We are continuing to investigate this issue.
Apr 8, 09:26 BST
Update - We are continuing to investigate this issue.
Apr 8, 09:10 BST
Investigating - Customers are seeing Error 20 when trying to access the Control Panel area or CloudNX control panel for their servers. Our engineers are aware of the issue and are working on it as a priority.
Database Maintenance
Mar 28, 02:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 27, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 09:23 GMT
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for 10-20 minutes during the duration of this change.
The affected server IP addresses are as follows:
213.171.200.85
213.171.200.86
213.171.200.87
213.171.200.88
213.171.200.89
213.171.200.90
213.171.200.91
213.171.200.92
213.171.200.93
213.171.200.94
Database Maintenance
Mar 27, 02:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 26, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 09:22 GMT
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for 10-20 minutes during the duration of this change.
The affected server IP addresses are as follows:
213.171.200.75
213.171.200.76
213.171.200.77
213.171.200.78
213.171.200.79
213.171.200.80
213.171.200.81
213.171.200.82
213.171.200.83
213.171.200.84
Website Builder Maintenance
Mar 24, 16:30 GMT
Completed - The scheduled maintenance has been completed.
Mar 24, 14:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 14:26 GMT
Scheduled - Maintenance is being performed on our Website Builder product, we expect there to be a 10-15 minute period of outage at the start of this maintenance.
Reduced Support Availability - Power Outage
Mar 24, 12:21 GMT
Resolved - Power has been restored and the majority of our agents are now back online.
Wait times may still be longer than expected until we have worked through any queued calls.
Mar 24, 10:48 GMT
Investigating - A power outage in Gloucester is currently affecting our UK office.
As a result there are currently fewer support agents available and wait times may be longer than expected.
Plesk Linux servers unable to recieve email
Mar 17, 12:32 GMT
Resolved - Plesk have released a fix for this and the issue is now resolved.
https://support.plesk.com/hc/en-us/articles/30609832237591-Unable-to-receive-email-with-Plesk-Email-Security-extension-installed-connect-to-sql-unable-to-connect-to-DSN-DBI-mysql-database-emailsecurity-mysql-socket-var-run-mysqld-mysqld-sock
Mar 13, 12:02 GMT
Investigating - Some customers using the Plesk Control panel on Linux servers may be experiencing issues receiving email. The Plesk control panel will display a notification regarding this issue linking to instructions on their support page . We advise customers to follow these instructions.
Database Maintenance
Mar 14, 02:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 13, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 13:24 GMT
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for 10-20 minutes during the duration of this change.
The affected server IP addresses are as follows:
213.171.219.93
213.171.219.94
213.171.219.95
213.171.219.96
213.171.219.97
213.171.219.99
213.171.219.99
Database Maintenance
Mar 12, 02:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 11, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 13:22 GMT
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for 10-20 minutes during the duration of this change.
The affected server IP addresses are as follows:
213.171.218.249
213.171.218.250
213.171.218.251
213.171.218.252
213.171.218.253
213.171.218.254
Database Maintenance
Mar 7, 02:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 6, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 13:21 GMT
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for 10-20 minutes during the duration of this change.
The affected server IP addresses are as follows:
213.171.218.241
213.171.218.243
213.171.218.244
213.171.218.245
213.171.218.246
213.171.218.248
Website Builder Maintenance
Mar 5, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 5, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 3, 14:15 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Database Maintenance
Mar 5, 02:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 4, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 25, 13:19 GMT
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for 10-20 minutes during the duration of this change.
The affected server IP addresses are as follows:
213.171.218.233
213.171.218.234
213.171.218.236
213.171.218.237
213.171.218.239
213.171.218.240
Website Builder - Edit button producing and error
Feb 28, 02:17 GMT
Resolved - This incident has been resolved.
Feb 28, 01:01 GMT
Monitoring - A fix has been implemented and it seems like the issue is now resolved. We are monitoring the situation.
Feb 28, 00:11 GMT
Investigating - The website builder 'Edit Website' button produces a "Failed to login. Please try again later.". We are Investigating the issue.
Matrix Stats reports are not being sent out by email
Feb 25, 11:14 GMT
Resolved - This problem has now been resolved. Emails will now be sent out correctly from Matrix Stats.
Feb 20, 21:27 GMT
Investigating - Attempts to send out Matrix Stats reports by email are failing with a timeout error. This applies to the regularly scheduled reports and all ad-hoc requests.
Stats are still being collected and are available on the Matrix Stats pages.
Webmail Intermittently Unavailable
Feb 19, 12:31 GMT
Resolved - This incident has been resolved.
Feb 19, 11:53 GMT
Monitoring - Our engineers have implemented a fix and our webmail facilities should now be accessible without error. We will continue to monitor the platform.
Feb 19, 11:11 GMT
Investigating - We are currently investigating an issue with our webmail service for our shared mail platform.
Users trying to access their mail via webmail.fasthosts.co.uk or webmail.livemail.co.uk may get an error whilst the issue is ongoing.
Windows hosting maintenance
Feb 18, 08:32 GMT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 08:30 GMT
Completed - The scheduled maintenance has been completed.
Feb 18, 08:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 08:01 GMT
Scheduled - We will be performing minor updates to our Windows web servers. This will involve a restart of IIS so there will be a very brief outage to those sites on our Legacy winweb servers.
Phone Lines Unavailable
Feb 16, 12:35 GMT
Resolved - We have confirmed with our provider, and after monitoring stability, that our usual support telephone numbers are now available.
Feb 15, 11:22 GMT
Update - Our usual telephone numbers are currently unavailable while we investigate an issue affecting our Telephone provider , please use
44 1452 947421 for any queries until this issue is resolved.
Feb 15, 11:21 GMT
Investigating - Our usual telephone numbers are currently unavailable while we investigate an issue affecting our Telephone provider , please use
44 1452 947421 for any queries until this issue is resolved.
Websites unresponsive
Feb 11, 12:07 GMT
Resolved - This incident has been resolved.
Feb 11, 10:47 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 11, 10:45 GMT
Investigating - Some websites on our shared web hosting platforms are currently unresponsive. Our engineers are aware of this issue and working on it as a priority.
Website Builder Timeouts
Feb 10, 12:14 GMT
Resolved - Websites are now resolving and we are investigating the root cause issue of the incident
Feb 10, 11:04 GMT
Investigating - Customers who use Website Builder products are experiencing timeout errors when attempting to load websites, this is a re occurrence of the issue resolved earlier today, We are currently investigating the issue.
Website Builder Intermittent Outages
Feb 9, 15:46 GMT
Resolved - This incident has been resolved.
Feb 9, 14:34 GMT
Monitoring - We have identified the cause of the outage, and the sites are no longer timing out. We are continuing to monitor the situation closely.
Feb 9, 13:45 GMT
Investigating - Customers who use Website Builders are experiencing timeout errors when attempting to load there site, We are currently investigating the issue.
Webmail login errors
Feb 5, 08:31 GMT
Resolved - This incident has now been resolved.
Feb 5, 08:08 GMT
Investigating - We are currently investigating an issue causing webmail logins to fail. Some customers may be presented with an internal error when trying to access webmail.livemail.co.uk.
Our engineers are investigating this issue as a priority.
