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Current System Status

CloudNX Cloud and VPS maintenance

THIS IS A SCHEDULED EVENT Mar 5, 07:00 - 16:00 GMT

Feb 15, 12:24 GMT
Scheduled - We will be performing essential network maintenance that will affect a selection of VPS and CloudNX Cloud servers. During this maintenance period some customers may experience a brief network outage of around 30 seconds. This maintenance does not apply to Legacy VPS, Classic Dedicated, or Bare Metal servers.

Website Builder Maintenance

THIS IS A SCHEDULED EVENT Feb 29, 11:00 - 11:05 GMT

Feb 26, 10:58 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.

Cluster Hosting Maintenance

THIS IS A SCHEDULED EVENT Feb 28, 21:00 - 23:00 GMT

Feb 26, 14:20 GMT
Scheduled - We will be performing maintenance to our Cluster Hosting platform, where users may encounter brief interruptions to their sites during the course of the maintenance period.

CloudNX Cloud and VPS maintenance

THIS IS A SCHEDULED EVENT Feb 27, 07:00 - 16:00 GMT

Feb 15, 12:16 GMT
Scheduled - We will be performing essential network maintenance that will affect a selection of VPS and CloudNX Cloud servers. During this maintenance period some customers may experience a brief network outage of around 30 seconds. This maintenance does not apply to Legacy VPS, Classic Dedicated, or Bare Metal servers.

Shared Cluster Hosting Maintenance

THIS IS A SCHEDULED EVENT Feb 26, 23:00 - 23:30 GMT

Feb 26, 16:53 GMT
Scheduled - We will be performing maintenance to our Cluster Hosting platform during this window. Users may experience interruptions to their sites for up to 10 minutes during the course of the maintenance period.

Legacy Windows servers offline

Feb 26, 14:02 GMT
Resolved - This incident has been resolved.

Feb 26, 06:07 GMT
Identified - The remaining servers, winweb23 and winweb53 will unfortunately remain offline for some time yet. We're taking steps to ensure the integrity of the websites' data which is a lengthy process.

Feb 25, 23:24 GMT
Update - Most of the servers are now back online. Two webservers remain offline while we continue to work on them.

Feb 25, 22:46 GMT
Investigating - Several of our Windows webservers are currently offline. Sites on these servers will be giving a 504 timeout error.
We are currently working on this issue and hope to have it resolved soon.

Poor performance on shared Windows server winweb28

Feb 24, 17:05 GMT
Resolved - There has been no further occurrence of the problem.

Feb 24, 13:43 GMT
Monitoring - We have identified the source of the problem and sites should now be responding normally.
We will continue to monitor the situation through the afternoon to be sure that the situation does not return.

Feb 24, 13:24 GMT
Investigating - We are experiencing some performance problems on one of our shared Windows web servers: winweb28. This may cause timeouts and other errors to sites running on that server.
We are currently investigating this problem.

phpmyadmin maintenance

Feb 22, 21:00 GMT
Completed - The scheduled maintenance has been completed.

Feb 22, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 21, 15:14 GMT
Scheduled - We will be performing essential maintenance for phpmyadmin on our shared hosting platform

During this maintenance, users will be unable to access phpmyadmin through mysql.prositehosting.co.uk.

Databases themselves will be unaffected and will still be accessible through external tools such as MySQL Workbench.

CloudNX Control Panel Maintenance

Feb 21, 07:30 GMT
Completed - The scheduled maintenance has been completed.

Feb 21, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 16, 14:26 GMT
Scheduled - Access to the CloudNX control panel, including KVM access will not be possible for the duration of the maintenance.

Network connectivity to the servers will not be affected.

phpmyadmin maintenance

Feb 20, 21:00 GMT
Completed - The scheduled maintenance has been completed.

Feb 20, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 20, 13:35 GMT
Scheduled - We will be performing essential maintenance for phpmyadmin on our shared hosting platform

During this maintenance, users will be unable to access phpmyadmin through mysql.prositehosting.co.uk.

Databases themselves will be unaffected and will still be accessible through external tools such as MySQL Workbench.

CloudNX Cloud and VPS maintenance

Feb 20, 16:00 GMT
Completed - The scheduled maintenance has been completed.

Feb 20, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 15, 12:09 GMT
Scheduled - We will be performing essential network maintenance that will affect a selection of VPS and CloudNX Cloud servers. During this maintenance period some customers may experience a brief network outage of around 30 seconds. This maintenance does not apply to Legacy VPS, Classic Dedicated, or Bare Metal servers.

Fasthosts Clustered Linux Hosting Outage

Feb 20, 05:46 GMT
Resolved - This incident has been resolved.

Feb 20, 03:22 GMT
Identified - Some customers are currently unable to connect to Fasthosts Linux clustered hosting. Our engineers are investigating this as a priority and we will update this status page as soon as further information becomes available.

Classic Dedicated Server Maintenance

Feb 20, 01:00 GMT
Completed - The scheduled maintenance has been completed.

Feb 19, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 2, 12:48 GMT
Scheduled - We are performing essential maintenance on our Classic Dedicated Servers on the 19th Feb 2024 between 22:00 and 01:00 GMT. During this maintenance we expect a 1-2 minute network interruption for each Classic Dedicated Server.

Some Mail Lite and Mail Extra mailboxes Generating Errors

Feb 19, 21:07 GMT
Resolved - This incident has been resolved.

Feb 19, 18:47 GMT
Investigating - We are aware and currently investigating reports of some Mail extra and Mail lite mailbox users experiencing errors when attempting to load or view emails in webmail. Investigations are ongoing at this time

WindowsSafeZone Maintenance

Feb 13, 13:00 GMT
Completed - The scheduled maintenance has been completed.

Feb 13, 09:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Feb 8, 15:12 GMT
Scheduled - SafeZone folders on our Legacy Windows Shared hosting platform will be unavailable during platform maintenance. Sites will not be affected.

During this window, protected folders will still prompt for credentials but login will fail.

Some windows hosting sites temporarily unavailable

Feb 13, 02:00 GMT
Resolved - We received reports that some sites hosted on our shared windows platform are unable to load. Our engineers are aware of this issue and are investigating.

POP3, IMAP & Exchange Basic Mailbox Issues

Feb 9, 15:43 GMT
Resolved - This incident has been resolved.

Feb 9, 14:29 GMT
Monitoring - A fix has been implemented and we are no longer seeing errors or slowness on the mail platform.

We have also tested a number of customer services and confirmed that they are now working as expected.

Our engineers will continue to monitor the platform

Feb 9, 13:53 GMT
Identified - We have identified the issue and taken action to resolve it.

We are seeing some customers who are no longer impacted by the issue - however some customers are still encountering errors or experiencing slowness.

Our engineers will continue to investigate.

Feb 9, 13:11 GMT
Investigating - Our engineers are currently investigating an issue with our mail platforms.

Users with exchange basics mailboxes or our standard pop3/imap mailboxes will be unable to login to webmail or authenticate against their mailboxes in email clients such as outlook. Users may also see errors when attempting send mail.

We are working to identify the cause and resolve this issue as soon as possible.

CloudNX Control Panel Maintenance

Jan 31, 07:30 GMT
Completed - The scheduled maintenance has been completed.

Jan 31, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 26, 14:06 GMT
Scheduled - Access to the CloudNX control panel, including KVM access will not be possible for the duration of the maintenance.

Network connectivity to servers will not be affected.

Website Builder Maintenance

Jan 22, 12:00 GMT
Completed - The scheduled maintenance has been completed.

Jan 22, 10:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 17, 20:09 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.

Website Builder Maintenance

Jan 18, 00:00 GMT
Completed - The scheduled maintenance has been completed.

Jan 17, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 17, 09:46 GMT
Scheduled - Maintenance will be taking place on our Website Builder platform. During this time, sites will remain online but customers will be unable to make changes to their websites.

Website Builder Maintenance

Jan 17, 14:00 GMT
Completed - The scheduled maintenance has been completed.

Jan 17, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Jan 17, 09:44 GMT
Scheduled - Maintenance will be taking place on our Website Builder platform. During this time, sites will remain online but customers will be unable to make changes to their websites.

WordPress Hosting sites temporarily unavailable

Jan 15, 11:39 GMT
Resolved - This incident has been resolved.

Jan 15, 10:56 GMT
Investigating - We are receiving reports that a number of WordPress hosting sites are producing the error "The page you are looking for is temporarily unavailable". Our engineers are aware of this issue and are investigating it as a priority.

Some website builder product websites are currently unavailable

Jan 14, 15:45 GMT
Resolved - This incident has been resolved.

Jan 14, 15:36 GMT
Monitoring - A fix has been implemented and we are monitoring the results.

Jan 14, 15:31 GMT
Identified - The issue has been identified and a fix is being implemented.

Cyber Protect Maintenance

Jan 10, 07:42 GMT
Resolved - This incident has been resolved.

Jan 9, 14:13 GMT
Investigating - Maintenance on Cyber Protect is taking longer than expected. Customers will still be unable to manage backups however any existing planned backups will still run. We will update this incident once maintenance has been confirmed complete.

CloudNX Cloud, Bare Metal and Dedicated Server Network Maintenance

Jan 10, 00:02 GMT
Completed - The scheduled maintenance has been completed.

Jan 9, 20:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.

Dec 21, 12:06 GMT
Scheduled - On 9th January 2024 we will be performing essential network maintenance on our Cloud NX Cloud, Bare Metal and Dedicated Servers. During this time we expect there to be a 40 second period of internet outage for each server. This does not effect private network connections between servers or Classic and VPS servers.