Data Centre Migration - CloudNX Shared Storage
THIS IS A SCHEDULED EVENT Dec 11, 06:00 - 07:00 GMT
Nov 16, 13:14 GMT
Scheduled - During this time we will migrate all CloudNX Shared Storage instances to our new data centre. There will be a few minutes of downtime during this window. After this migration has been completed it's expected that users connecting to their storage using CIFS will need to reconnect to their storage, while other users should check to make sure that their storage is still connected.
Email Platform Maintenance
Dec 9, 00:02 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 13:27 GMT
Scheduled - Over the weekend we will be undergoing maintenance on our shared email hosting platform.
During this period users with standard IMAP/POP3 mailboxes may experience degraded performance and some slowness.
Domain availability checks failing
Dec 7, 21:41 GMT
Resolved - This incident has now been resolved.
Dec 7, 20:24 GMT
Update - We are continuing to investigate this issue.
Dec 7, 20:24 GMT
Investigating - Customers may be experiencing problems when trying to register or renew some domains. This is due to a problem at one of our external suppliers and they are currently investigating the issue.
Domains registered through Nominet - that's all the .uk domains - are not affected.
Shared Hosting Database Connection Issues
Dec 5, 13:27 GMT
Resolved - This incident is now resolved and our engineers will continue to monitor the platform.
Dec 5, 12:55 GMT
Investigating - Our engineers are currently investigating an issue affecting databases on our shared hosting platform with the following IP addresses:
77.68.58.98
77.68.58.99.
Users and systems will be unable to connect to the affected databases whilst the issue is ongoing.
Data Centre Migration: MySQL Servers
Dec 1, 08:31 GMT
Completed - The scheduled maintenance has been completed.
Dec 1, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 16:30 GMT
Scheduled - During this maintenance window we will be carrying out work on our MySQL hosting platform as part of our Data Centre Migration Plan. During this window, each server will require a fail-over to be performed which will move the server from Gloucester to our new Data Centre in Worcester. We anticipate no more than a 5 minute outage per server.
Connectivity issues in email clients
Nov 23, 13:57 GMT
Resolved - This incident has been resolved.
Nov 23, 13:06 GMT
Monitoring - Our engineers have taken action to resolve the issue and will continue to monitor the platform.
Nov 23, 11:55 GMT
Investigating - A number of customers are experiencing issues connecting to their mailbox in email clients such as outlook. The issue may cause the software to repeatedly prompt for your credentials or serve a generic error message.
Our engineers have been made aware of the issue and are now investigating.
The webmail facility is still working for all customers who have reported issues and can be used in the interim: https://login.livemail.co.uk/
Website Builder Maintenance
Nov 23, 08:31 GMT
Completed - The scheduled maintenance has been completed.
Nov 23, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 09:52 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Network Firewall Cluster
Nov 22, 23:33 GMT
Completed - The scheduled maintenance has been completed.
Nov 22, 23:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 17:08 GMT
Scheduled - We are carrying out some emergency maintenance work to one of our firewall cluster this evening. This work will cause some downtime to the Fasthosts Website and Control Panel between 23:00 & 01:00 GMT.
We expect all other services to continue running as normal however due to the complex nature of the change there is a chance that there could be some small disruptions to other services during this window.
MySQL server migration
Nov 20, 08:32 GMT
Completed - The scheduled maintenance has been completed.
Nov 20, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 11:06 GMT
Scheduled - On the 20th of November 2023 between 07:00 and 08:30 AM GMT, we will be migrating our MySQL servers to our new datacentre. We expect there to be a brief amount of downtime for customers as part of this maintenance.
Data Centre Migration: Performance Hosting Servers
Nov 16, 23:08 GMT
Completed - The scheduled maintenance has been completed.
Nov 16, 21:03 GMT
Verifying - Verification is currently underway for the maintenance items.
Nov 16, 20:31 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 20:10 GMT
Scheduled - During this maintenance window we will be carrying out work on our Performance Hosting platform as part of our Data Centre Migration Plan. During this window, each server will require a fail-over to be performed which will move the server from Gloucester to our new Data Centre in Worcester. We anticipate no more than a 5 minute outage per server.
Support System Upgrade
Nov 16, 22:45 GMT
Completed - The scheduled maintenance has been completed.
Nov 16, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 12:22 GMT
Scheduled - We will be upgrading our support system on 16th November 2023 between 10:00 pm and 10:45 pm. During this time our support system software and websites (help.fasthosts.co.uk and resellers.fasthosts.co.uk) will not be accessible. During this time customers will be unable to view the support sites, check their incident history or create new support tickets.
Data Centre Migration: Cluster Hosting Servers
Nov 15, 22:52 GMT
Completed - The scheduled maintenance has been completed.
Nov 15, 20:36 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 20:32 GMT
Scheduled - During this maintenance window we will be carrying out work on our Cluster Hosting platform as part of our Data Centre Migration Plan. During this window, each server will require a fail-over to be performed which will move the server from Gloucester to our new Data Centre in Worcester. We anticipate no more than a 5 minute outage per server.
CloudNX Control Panel Maintenance
Nov 15, 08:31 GMT
Completed - The scheduled maintenance has been completed.
Nov 15, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 11:12 GMT
Scheduled - Access to the control panel, including KVM access will not be possible for the duration of the maintenance.
Network connectivity to the servers will not be affected.
Data Centre Migration: Performance Hosting Servers
Nov 15, 02:15 GMT
Completed - The scheduled maintenance has been completed.
Nov 14, 20:15 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 20:01 GMT
Scheduled - During this maintenance window we will be carrying out work on our Performance Hosting platform as part of our Data Centre Migration Plan. During this window, each server will require a fail-over to be performed which will move the server from Gloucester to our new Data Centre in Worcester. We anticipate no more than a 5 minute outage per server.
Data Centre Migration: Performance Hosting Servers
Nov 14, 02:31 GMT
Completed - The scheduled maintenance has been completed.
Nov 13, 20:31 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 20:29 GMT
Scheduled - During this maintenance window we will be carrying out work on our Performance Hosting platform as part of our Data Centre Migration Plan. During this window, each server will require a fail-over to be performed which will move the server from Gloucester to our new Data Centre in Worcester. We anticipate no more than a 5 minute outage per server.
Data Centre Migration: Performance Hosting Servers
Nov 12, 23:30 GMT
Completed - The scheduled maintenance has been completed.
Nov 12, 22:30 GMT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 12, 20:32 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:55 GMT
Scheduled - During this maintenance window we will be carrying out work on our Performance Hosting platform as part of our Data Centre Migration Plan. During this window, each server will require a fail-over to be performed which will move the server from Gloucester to our new Data Centre in Worcester. We anticipate no more than a 5 minute outage per server.
Windows Web Hosting Maintenance
Nov 9, 23:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 9, 22:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 11:27 GMT
Scheduled - At 22:00 BST on the 9th Nov 2023, we will be performing essential maintenance on our Windows Web Hosting platforms, we expect there to be 5-10 minutes of downtime for websites and FTP access during this time.
Website Builder Maintenance
Nov 9, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Nov 9, 11:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 16:40 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
CloudNX Control Panel Maintenance
Nov 8, 07:30 GMT
Completed - The scheduled maintenance has been completed.
Nov 8, 06:01 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 09:52 GMT
Scheduled - Access to the CloudNX Control Panel, including KVM access will not be possible for the duration of the maintenance.
Network connectivity to the servers will not be affected.
CloudNX Cloud and Bare Metal monitoring (German Datacentre)
Nov 2, 12:30 GMT
Completed - The scheduled maintenance has been completed.
Nov 2, 08:30 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 08:52 BST
Scheduled - We are performing maintenance on the monitoring software for some of our CloudNX Cloud and Bare Metal servers located in our German datacentre. During this time monitoring will be unavailable for up to an hour and customers may receive a false positive notification that servers are offline.
CloudNX Cloud and Bare Metal monitoring (German Datacentre)
Oct 30, 12:30 GMT
Completed - The scheduled maintenance has been completed.
Oct 30, 08:31 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 08:50 BST
Scheduled - We are performing maintenance on the monitoring software for some of our CloudNX Cloud and Bare Metal servers located in our German datacentre. During this time monitoring will be unavailable for up to an hour and customers may receive a false positive notification that servers are offline.
Data Centre Migration: MySQL Servers
Oct 26, 23:32 BST
Completed - The scheduled maintenance has been completed.
Oct 26, 22:31 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 26, 22:30 BST
Scheduled - During this maintenance window we will be carrying out work on our MySQL hosting platform as part of our Data Centre Migration Plan. During this window, each server will require a fail-over to be performed which will move the server from Gloucester to our new Data Centre in Worcester. We anticipate no more than a 5 minute outage per server.
CloudNX Cloud and Bare Metal monitoring (German Datacentre)
Oct 26, 12:32 BST
Completed - The scheduled maintenance has been completed.
Oct 26, 08:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 08:49 BST
Scheduled - We are performing maintenance on the monitoring software for some of our CloudNX Cloud and Bare Metal servers located in our German datacentre. During this time monitoring will be unavailable for up to an hour and customers may receive a false positive notification that servers are offline.
Website Builder Maintenance
Oct 26, 12:00 BST
Completed - The scheduled maintenance has been completed.
Oct 26, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 15:18 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
CloudNX Control Panel Maintenance
Oct 25, 07:30 BST
Completed - The scheduled maintenance has been completed.
Oct 25, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 12:39 BST
Scheduled - Access to the control panel, including KVM access will not be possible for the duration of the maintenance.
Network connectivity to the servers will not be affected.
