Website Builder Maintenance
THIS IS A SCHEDULED EVENT May 13, 08:00 - 12:00 BST
May 7, 17:01 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Scheduled .UK registry maintenance
May 12, 08:00 BST
Completed - The scheduled maintenance has been completed.
May 12, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 14:11 BST
Scheduled - The .UK registry (Nominet UK) has scheduled for essential maintenance to take place on 12th May 2026 from 06:00 to 08:00 BST (UTC +1). Please be aware that customers might encounter difficulties with domain availability checks, WHOIS lookups, and the registration, renewal, or updating of .UK domains during this period.
Hosting for WordPress Accessibility Issues
May 8, 17:39 BST
Resolved - The issue has been resolved.
May 8, 14:40 BST
Identified - Some customers may experience issues with their Hosting for WordPress contracts. The online websites that have already been created may also be affected.
WordPress Accessibility Issues
May 8, 07:52 BST
Resolved - The issue has been resolved.
May 8, 07:04 BST
Update - Our team is continuing to work on this issue. Our apologies for the inconvenience caused.
May 8, 02:40 BST
Update - Our technicians are currently working on resolving this issue. Thank you for your patience and understanding.
May 8, 01:23 BST
Identified - Some customers may experience issues while using their Wordpress Hosting. The online websites that have already been created may also be affected.
Database Maintenance
May 8, 00:30 BST
Completed - The scheduled maintenance has been completed.
May 7, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 15:25 BST
Scheduled - We are performing essential maintenance to our shared MySQL database server platform. During this maintenance window, each server will experience a brief outage in turn whilst changes are applied.
Sending email to Microsoft-hosted email addresses may not be possible
May 7, 16:11 BST
Resolved - The systems are stable and all services are functioning normally again.
May 7, 13:11 BST
Monitoring - We have eliminated the disruption for almost everyone affected. We are monitoring the situation to ensure that the issue does not reoccur.
May 6, 16:04 BST
Update - We have found the cause for the disruption and are working on resolving it.
May 6, 11:28 BST
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.
Please accept our apologies for any inconvenience you may be experiencing.
Database Maintenance
May 7, 00:30 BST
Completed - The scheduled maintenance has been completed.
May 6, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 15:21 BST
Scheduled - We are performing essential maintenance to our shared MySQL database server platform. During this maintenance window, each server will experience a brief outage in turn whilst changes are applied.
Database Maintenance
May 6, 00:30 BST
Completed - The scheduled maintenance has been completed.
May 5, 22:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 14:29 BST
Scheduled - We are performing essential maintenance to our shared MySQL database server platform. During this maintenance window, each server will experience a brief outage in turn whilst changes are applied.
Website Builder Maintenance
Apr 29, 11:14 BST
Completed - The scheduled maintenance has been completed.
Apr 29, 08:14 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 08:13 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Sending email to Microsoft-hosted email addresses may not be possible
Apr 28, 09:25 BST
Resolved - The issue has been resolved. Thank you for your patience and understanding.
Apr 27, 18:27 BST
Update - We have eliminated the disruption for almost everyone affected. We are monitoring the situation to ensure that the issue does not reoccur.
Apr 27, 15:32 BST
Monitoring - We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
Apr 27, 11:54 BST
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.
Please accept our apologies for any inconvenience you may be experiencing.
Scheduled .UK registry maintenance
Apr 21, 08:00 BST
Completed - The scheduled maintenance has been completed.
Apr 21, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 10:02 BST
Scheduled - The .UK registry Nominet will be performing essential system maintenance on Tuesday, April 21st. During this window, certain domain-related services will be intermittently unavailable or experience delays. Please be aware that you might encounter difficulties with domain availability checks, WHOIS lookups, and the registration, renewal, or updating of .UK domains during this period.
Access to Cloud Panel may not be possible.
Apr 16, 15:18 BST
Resolved - This incident has been resolved.
Apr 16, 10:41 BST
Identified - Some customers may experience issues accessing their Cloud Panel.
Website Builder Maintenance
Apr 1, 12:00 BST
Completed - The scheduled maintenance has been completed.
Apr 1, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 11:16 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Cyber Protect Maintenanace
Mar 30, 16:00 BST
Completed - The scheduled maintenance has been completed.
Mar 30, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 09:12 GMT
Scheduled - Essential maintenance for Cyber Protect is being carried out on 30th Mar 2026 between 10am and 4pm GMT.
During this maintenance window, some customers may notice interruptions to their backups along with error messages in their logs. Once maintenance is complete, backups will be automatically retried. If backups continue to fail, customers are advised to update their Acronis backup agent to version 26.2.42027 or above.
Website Builder Maintenance
Mar 19, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 19, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 08:04 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Investigating Incoming Email Delays
Mar 17, 13:38 GMT
Resolved - This incident has been resolved.
Mar 17, 12:21 GMT
Identified - We are investigating an issue affecting incoming email delivery. Some users may not see new messages in their inboxes at this time. Our team is working to restore service as quickly as possible.
Potential Cause: A backend delivery service interruption.
Service Outage - Webmail Unavailable
Mar 13, 10:35 GMT
Resolved - This incident has been resolved.
Mar 13, 10:04 GMT
Identified - We are aware that our Webmail interface is currently unavailable. Customers attempting to log in will receive an error. Our team is working to restore the Webmail service now.
Website Builder Maintenance
Mar 5, 12:05 GMT
Completed - The scheduled maintenance has been completed.
Mar 5, 12:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 09:32 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Sending email to Microsoft-hosted email addresses may not be possible
Feb 26, 12:23 GMT
Resolved - The issue has been resolved. Thank you for your patience and understanding.
Feb 24, 16:12 GMT
Monitoring - We apologise to customers who were affected by this disruption. We are working to ensure that similar issues do not occur in the future.
Feb 19, 17:54 GMT
Update - We have eliminated the disruption for almost everyone affected.
Feb 17, 13:07 GMT
Update - We have eliminated the disruption for some of those affected.
Feb 17, 10:21 GMT
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.
We are in contact with Microsoft to request de-listing.
Please accept our apologies for any inconvenience you may be experiencing.
Service Outage - Webmail Unavailable
Feb 24, 21:08 GMT
Resolved - The issue has been resolved.
Feb 24, 20:49 GMT
Identified - We are aware that our Webmail interface is currently unavailable. Customers attempting to log in may receive an error. Accessing email via desktop or mobile clients (IMAP/POP3) is unaffected. Our team is working to restore the Webmail service now.
Email Delivery Issue – Yahoo and Sky Mail
Feb 10, 10:05 GMT
Resolved - This incident has been resolved.
Feb 9, 11:41 GMT
Update - Most email traffic is now flowing as expected. We are in the final stages of unblocking the remaining servers to fully resolve the issue for all users.
Jan 30, 05:25 GMT
Update - We are addressing the issue as quickly as possible. We apologise for the inconvenience caused and thank you for your patience.
Jan 26, 15:45 GMT
Update - We have successfully minimised the disruption and are working to completely resolve it as soon as possible.
Jan 21, 02:05 GMT
Update - We are still working on resolving this issue. More information will follow soon.
Jan 20, 03:20 GMT
Update - We are still working on resolving the technical issue. Thank you for your patience.
Jan 19, 16:37 GMT
Identified - We are aware of an issue impacting email forwarding to Yahoo and Sky Mail addresses. Some customers may experience failed deliveries.
Our Mail Operations team is investigating and will share updates as progress is made.
Mail Infrastructure Update: Client Settings
Feb 9, 11:55 GMT
Resolved - This is now resolved.
Jan 21, 13:32 GMT
Identified - Following recent improvements to our backend mail systems, you may need to update your incoming and outgoing server settings to ensure connectivity.
If updating the settings does not resolve the issue, please take a backup of your mail content (export a backup from the mail client), then remove and re-add the mailbox on your device. You can find the correct settings in our help guide here: Set up email on your device
Website Builder Maintenance
Feb 5, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Feb 5, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 15:39 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Sending email to Microsoft-hosted email addresses may not be possible
Jan 28, 11:48 GMT
Resolved - This incident has been resolved.
Jan 27, 21:10 GMT
Update - Our technicians are actively working to resolve the issue. Thank you for your patience and we apologize for the inconvenience caused.
Jan 27, 11:01 GMT
Identified - Some emails sent to Microsoft-hosted email addresses may be rejected due to Microsoft blocking some of our IP addresses.
We are in contact with Microsoft to request de-listing.
Please accept our apologies for any inconvenience you may be experiencing.
Website Builder Maintenance
Jan 22, 12:00 GMT
Completed - The scheduled maintenance has been completed.
Jan 22, 08:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 19, 18:48 GMT
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
