.UK Registry maintenance
THIS IS A SCHEDULED EVENT Oct 23, 10:00 - 12:00 BST
Sep 23, 08:11 BST
Update - We will be undergoing scheduled maintenance during this time.
Sep 23, 08:10 BST
Scheduled - Our .UK registry will be performing essential maintenance between 10:00-12:00 BST on 23rd October. During this maintenance customers may experience intermittent connection issues when registering, renewing and updating .UK domains.
Website Builder Maintenance
Oct 16, 12:00 BST
Completed - The scheduled maintenance has been completed.
Oct 16, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 07:38 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Standard Email Maintenance
Oct 16, 00:00 BST
Completed - The scheduled maintenance has been completed.
Oct 15, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 09:06 BST
Scheduled - We will be performing maintenance to our standard mail service during this time.
Any active mail sessions (i.e. client/webmail logins) during this time may be disconnected at some point during the maintenance window. Mail flow will not be affected.
Reduced Support Availability
Oct 13, 11:26 BST
Resolved - Majority headcount has been restored to the support team affected by the Earthquake. Note headcount is not at 100% so there could still be some delays on phones and email.
We appreciate your patience and understanding.
Oct 12, 18:25 BST
Investigating - Following an earthquake that has affected some of our support teams, we are experiencing delays.
Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses.
SMS Provider Maintenance
Oct 12, 00:00 BST
Completed - The scheduled maintenance has been completed.
Oct 11, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 08:25 BST
Scheduled - Our SMS provider will be performing essential maintenance on 11/10/2025 from 21:00 until 00:00 (BST). During this maintenance window, customers will be unable to receive support codes via SMS.
If you need to contact support during this time, you can retrieve a support code by either logging into your control panel and navigating to https://admin.fasthosts.co.uk or using the option to have the support code sent to your registered email address.
Reduced Support Availability
Oct 10, 17:22 BST
Resolved - Majority headcount has been restored to the support team affected by the Earthquake so rerouting has been removed, Note headcount is not at 100% so there could still be some delays on phones and email.
We appreciate your patience and understanding.
Oct 10, 07:39 BST
Identified - Following an earthquake that has affected some of our support teams, we are experiencing delays.
Phone & Email Support: Calls are being rerouted to an alternative team. Please expect longer than usual wait times for responses.
Chat Support: This service has been temporarily disabled.
We appreciate your patience and understanding.
.com .net .name registry migration
Oct 10, 16:05 BST
Completed - The scheduled maintenance has been completed.
Oct 8, 13:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 6, 10:14 BST
Scheduled - We recently informed you (or your domain administrator) of our plan to migrate your domain(s) from Tucows Domains Inc to IONOS SE. This change is part of our ongoing efforts to consolidate domain management within our group of companies.
We would now like to inform you that this migration will include domains registered through Verisign, specifically those with .com, .net, and .name extensions.
Migration Schedule:
The migration is scheduled to begin on 8 October 2025 at 1:00 PM and is expected to continue until 10 October 2025.
What You Need to Do:
No action is required on your part.
There will be no impact to how you manage your domain(s) following migration, and no interruption to any associated services or the current registration periods. Any updates made during the migration will be temporarily queued and automatically processed once synchronisation with the new registrar is complete.
We apologise for any inconvenience this may cause and appreciate your understanding during this transition.
Reduced Support Availability
Oct 10, 06:50 BST
Resolved - This incident has been resolved.
Oct 10, 05:42 BST
Identified - One of our support teams are currently impacted by an earthquake. Calls are being routed to an alternative support team, however it may take longer for our agents to answer calls and respond to queries.
Website Builder Maintenance
Oct 2, 12:00 BST
Completed - The scheduled maintenance has been completed.
Oct 2, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 10:13 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Reduced support availability
Oct 1, 15:31 BST
Resolved - This incident has been resolved.
Sep 30, 15:16 BST
Investigating - One of our support teams are currently impacted by an earthquake. Calls are being routed to an alternative support team, however it may take longer for our agents to answer calls and respond to queries.
Ongoing Email Phishing Campaign
Sep 11, 13:12 BST
Resolved - This incident has been resolved.
Aug 26, 12:28 BST
Investigating - We have been made aware of a new email phishing campaign targeting Fasthosts Customers. The details are as follows:
======================================
Sent on 25/08/2025 at around 19:15
The Subject line is: Important: Subscription Renewal Required
======================================
This email has NOT been sent from Fasthosts and would therefore strongly advise any customers who received these to not respond, click on links or open any included attachments.
If you suspect you have received one of these emails, check this KBA to see a screenshot and our recommendations:
Ongoing Phishing Campaign Targeting Fasthosts Customers
WP Hosting maintenance
Sep 10, 08:00 BST
Completed - The scheduled maintenance has been completed.
Sep 10, 06:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 15:30 BST
Scheduled - We are performing essential maintenance on our WP Hosting hosting platform on 10th Sep between 6:00-8:00am. During this maintenance we expect there to be a short amount of downtime for webspaces and databases.
Website Builder Maintenance
Sep 4, 12:00 BST
Completed - The scheduled maintenance has been completed.
Sep 4, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 2, 09:46 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Core VPS Provisioning Issue
Aug 27, 08:14 BST
Resolved - This incident has been resolved.
Aug 26, 19:24 BST
Investigating - Currently customers may face issues with VPS products provisioning. Our engineers are aware of the issue and are working to resolve the issue.
Website Builder Maintenance
Aug 21, 12:00 BST
Completed - The scheduled maintenance has been completed.
Aug 21, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 12:58 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
Website Builder Maintenance
Aug 7, 12:00 BST
Completed - The scheduled maintenance has been completed.
Aug 7, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 6, 09:56 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
MySQL Database Maintenance
Aug 7, 02:00 BST
Completed - The scheduled maintenance has been completed.
Aug 7, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 4, 15:30 BST
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for the duration of this change.
The affected server IP addresses are as follows:
213.171.200.11
213.171.200.12
213.171.200.13
213.171.200.14
213.171.200.15
213.171.200.16
213.171.200.17
213.171.200.18
213.171.200.19
MySQL Database Maintenance
Aug 5, 01:00 BST
Completed - The scheduled maintenance has been completed.
Aug 5, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 1, 17:08 BST
Scheduled - We are performing essential maintenance to one of the MySQL database servers overnight. During this maintenance the server may be unavailable.
The affected server IP addresses is as follows:
213.171.200.10
MySQL Database Maintenance
Aug 1, 02:00 BST
Completed - The scheduled maintenance has been completed.
Aug 1, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 30, 14:20 BST
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for the duration of this change.
The affected server IP addresses are as follows:
213.171.200.70
213.171.200.71
213.171.200.72
213.171.200.73
213.171.200.74
MySQL Database Maintenance
Jul 31, 02:00 BST
Completed - The scheduled maintenance has been completed.
Jul 31, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 28, 17:02 BST
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for the duration of this change.
The affected server IP addresses are as follows:
213.171.200.40
213.171.200.41
213.171.200.42
213.171.200.46
213.171.200.47
213.171.200.48
213.171.200.49
213.171.200.98
MYSQL Database Maintenance
Jul 30, 02:00 BST
Completed - The scheduled maintenance has been completed.
Jul 30, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 10:32 BST
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for the duration of this change.
The affected server IP addresses are as follows:
213.171.200.60
213.171.200.61
213.171.200.62
213.171.200.63
213.171.200.64
213.171.200.65
213.171.200.66
213.171.200.67
213.171.200.68
213.171.200.69
213.171.200.33
213.171.219.95
VPS Edition 1 and CloudNX Cloud Maintenance
Jul 26, 00:00 BST
Completed - The scheduled maintenance has been completed.
Jul 23, 12:23 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 12:22 BST
Scheduled - We’re carrying out essential maintenance on our VPS Edition 1 and CloudNX Cloud servers, which includes defragmenting the attached storage. As a result, each server may experience approximately 5 minutes of downtime, depending on the size of its storage.
Website Builder Maintenance
Jul 24, 12:00 BST
Completed - The scheduled maintenance has been completed.
Jul 24, 08:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 16:34 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
MySQL Database Maintenance
Jul 24, 00:37 BST
Completed - The scheduled maintenance has been completed.
Jul 24, 00:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 15:52 BST
Scheduled - We are performing essential maintenance to a small number of MySQL database servers overnight. During this maintenance each server may be unavailable for the duration of this change.
The affected server IP addresses are as follows:
213.171.200.30
213.171.200.31
213.171.200.32
213.171.200.33
213.171.200.34
213.171.200.35
213.171.200.36
213.171.200.37
213.171.200.33
213.171.200.39
Plesk 421 Errors
Jul 18, 16:03 BST
Resolved - This incident has been resolved.
Jul 17, 07:44 BST
Investigating - We are aware of an issue with the Plesk control panel producing 421 errors on servers running Ubuntu 22. The issue has been caused by an Apache update.
Plesk have released an article with instructions on how to solve the issue:
https://support.plesk.com/hc/en-us/articles/33500191748887-Websites-hosted-in-Plesk-are-not-accessible-after-a-recent-Apache-update-421-Misdirected-Request
