Data Centre Migration: OneClickInstaller
Apr 26, 00:00 BST
Completed - The scheduled maintenance has been completed.
Apr 25, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 18:33 BST
Scheduled - During this maintenance window we will be carrying out work on our OneClickInstaller service as part of our Data Centre Migration Plan. During this window, OneClickInstaller will be unavailable during the move from Gloucester to our new Data Centre in Worcester.
Data Centre Migration: MSSQL Servers
Apr 25, 23:00 BST
Completed - The scheduled maintenance has been completed.
Apr 25, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 25, 16:50 BST
Scheduled - During this maintenance window we will be carrying out work on our MSSQL hosting platform as part of our Data Centre Migration Plan. During this window, each server will require a fail-over to be performed which will move the server from Gloucester to our new Data Centre in Worcester. We anticipate no more than a 5 minute outage per server.
Website Builder Maintenance
Apr 25, 12:00 BST
Completed - The scheduled maintenance has been completed.
Apr 25, 10:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 12:39 BST
Scheduled - We will be performing essential maintenance to our Website Builder product. During this time, there will be a 5 minute period where the tool will be locked for editing, all Website Builder websites will have no interruption and will remain online throughout.
FTP Maintenance
Apr 24, 00:00 BST
Completed - The scheduled maintenance has been completed.
Apr 23, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 12:43 BST
Scheduled - We will be performing maintenance to our FTP service during this time.
Any FTP sessions active during this time may be disconnected at some point during the maintenance window.
Data Centre Migration: Legacy Web Hosting Servers
Apr 18, 22:00 BST
Completed - The scheduled maintenance has been completed.
Apr 18, 21:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 15:30 BST
Scheduled - During this maintenance window we will be carrying out work on our legacy Linux Hosting platform as part of our Data Centre Migration Plan. During this window, a fail-over will be performed which will move part of the platform infrastructure from Gloucester to our new Data Centre in Worcester. We anticipate no more than a 5 minute outage as a result of this.
FTP Maintenance
Apr 18, 00:00 BST
Completed - The scheduled maintenance has been completed.
Apr 17, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 10:34 BST
Scheduled - We will be performing maintenance to our FTP service during this time.
Any FTP sessions active during this time may be disconnected at some point during the maintenance window.
Data Centre Migration: Legacy Web Hosting Servers and SSH
Apr 16, 22:30 BST
Completed - The scheduled maintenance has been completed.
Apr 16, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 16:08 BST
Scheduled - During this maintenance window we will be carrying out work on our legacy Load Balanced/Platinum Hosting platform and SSH gateway as part of our Data Centre Migration Plan. During this window, each server will require a fail-over to be performed which will move the server from Gloucester to our new Data Centre in Worcester. We anticipate no more than a 5 minute outage per server.
Maintenance to Email Communication
Apr 11, 21:47 BST
Completed - The scheduled maintenance has been completed.
Apr 11, 21:17 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 15:59 BST
Scheduled - We are performing maintenance to the email system that we use for customer communication. During this maintenance we estimate there to be a period of around 5 minutes where invoices and support codes will be delayed. Since these messages are delayed, they will be delivered once the maintenance has concluded.
FTP Maintenance
Apr 9, 22:30 BST
Completed - The scheduled maintenance has been completed.
Apr 9, 22:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 14:08 BST
Scheduled - Maintenance will be performed on the web-based FTP client accessed through the control panel. We anticipate a brief five minute interruption to access during the maintenance window. FTP access using external clients will not be affected.
Email Access & Delivery Issues
Apr 9, 15:04 BST
Resolved - This incident has been resolved.
Apr 9, 14:00 BST
Monitoring - Our engineers have taken action to address these issues and we are now seeing webmail logins and email client connections working again.
We are continuing to monitor mail queues but they are now back within expected margins and email should begin to be received and delivered in a timely manner.
Apr 9, 13:40 BST
Investigating - Our engineers are currently investigating an issue where customers are unable to access webmail and customers using email clients may see delays with sending and receiving emails.
A partial fix has been implemented and some logins may now be working, and queued mail delivery should improve. We will continue to work on fully resolving the issue.
Control Panel Errors
Apr 9, 15:04 BST
Resolved - This incident has been resolved.
Apr 9, 14:22 BST
Monitoring - Our engineers have implemented a number of fixes to resolve the various issues with the control panel that had been reported.
We are no longer seeing any alerts or reports of issues but will continue to monitor the platform
Apr 9, 10:25 BST
Investigating - Following this mornings Control Panel maintenance, users may experience errors within the control panel and some content may not be displaying correctly.
Our engineers are aware and are working to fix these issues as a top priority.
Fasthosts Control Panel Maintenance
Apr 9, 08:00 BST
Completed - The scheduled maintenance has been completed.
Apr 9, 07:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 15:29 BST
Scheduled - We are performing essential maintenance on the Fasthosts control panel, during this maintenance we estimate there to be a period of around 5 minutes where customers will be unable to log in to the control panel and sign up for new accounts.
FTP Maintenance
Apr 3, 12:00 BST
Completed - The scheduled maintenance has been completed.
Apr 3, 10:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 09:05 BST
Scheduled - We will be performing maintenance to our FTP service during this time.
Any FTP sessions active during this time may be disconnected at some point during the maintenance window.
Shared Cluster Webhosting Outage
Mar 28, 16:17 GMT
Resolved - This incident has been resolved.
Mar 28, 16:07 GMT
Update - Our engineers have identified and resolved the issue and will continue to monitor the platform.
We have tested a number of affected sites and have confirmed that they are now back online.
Mar 28, 15:51 GMT
Investigating - Our engineers are currently investigating affecting a number of sites on our cluster hosting platform.
Affected sites will show a message indicating that the site cannot be reached or is refusing the connection. We will provide more updates as and when they become available.
Spamhaus Blacklist Issue
Mar 28, 09:44 GMT
Resolved - This incident has been resolved.
Mar 27, 14:13 GMT
Investigating - Some users are currently experiencing bounebacks when sending mail from our shared platform.
The bounceback states that the IP 213.171.216.45 is listed with Spamhaus however their online tools indicate the IP is not currently blacklisted.
Our engineers are in contact with Spamhaus in order to investigate and resolve this issue.
Data Centre Migration: MySQL Servers
Mar 28, 08:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 28, 07:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 15:35 GMT
Scheduled - During this maintenance window we will be carrying out work on our MySQL hosting platform as part of our Data Centre Migration Plan. During this window, each server will require a fail-over to be performed which will move the server from Gloucester to our new Data Centre in Worcester. We anticipate no more than a 5 minute outage per server.
Affected database servers:
88.208.234.52/79.99.43.20/213.171.200.13
217.174.253.163/213.171.200.19
CloudNX Cloud and Bare Metal maintenance
Mar 26, 15:59 GMT
Completed - The scheduled maintenance has been completed.
Mar 26, 14:16 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 14:15 GMT
Scheduled - We have had to extended the essential maintenance on CloudNX Cloud and Bare Metal servers that was carried out this morning. During this time we expect up to 60 seconds of outage for configured load balancers, VPN and public networks.
CloudNX Cloud and Bare Metal maintenance
Mar 26, 08:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 26, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 11:31 GMT
Scheduled - We are performing essential maintenance on CloudNX Cloud and Bare Metal servers. During this time we expect up to 60 seconds of outage for configured load balancers, VPN and public networks.
FTP Maintenance
Mar 26, 00:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 25, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 10:22 GMT
Scheduled - We will be performing maintenance to our FTP service during this time.
Any FTP sessions active during this time may be disconnected at some point during the maintenance window.
Websites on legacy shared hosting unavailable
Mar 24, 19:11 GMT
Resolved - This incident has been resolved.
Mar 24, 16:43 GMT
Investigating - All legacy hosting sites are experiencing timeout errors due to an issue with the webservers public IPs.
Currently in contacts with the relevant team to aid with investigation
FTP Maintenance
Mar 22, 00:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 21, 22:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 12:13 GMT
Update - We will be undergoing scheduled maintenance during this time.
Mar 20, 12:08 GMT
Scheduled - We will be performing maintenance to our FTP service during this time.
Any FTP sessions active during this time may be disconnected at some point during the maintenance window.
CloudNX Cloud and Bare Metal maintenance
Mar 21, 14:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 21, 06:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 11:29 GMT
Scheduled - We are performing essential maintenance on CloudNX Cloud and Bare Metal servers. During this time we expect up to 30 seconds of outage for configured load balancers, VPN and public networks.
Emergency Server Platform Maintenance
Mar 21, 07:00 GMT
Completed - The scheduled maintenance has been completed.
Mar 21, 05:00 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:14 GMT
Scheduled - We will be carrying out emergency maintenance for our VPS, Cloud NX, Bare Metal and Dedicated Server platforms during this window.
We do not anticipate any downtime however our engineers estimate they should be able to resolve any issues within the scope of the maintenance in 30-60 minutes.
Websites on shared hosting unavailable
Mar 21, 03:08 GMT
Resolved - This incident has been resolved.
Mar 21, 02:13 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 01:35 GMT
Identified - Some websites on our Legacy Linux servers are currently offline. Affected sites will be getting a 502 or 500 error.
We've identified the problem and are now working on a fix.
Cyber Protect Migration ongoing
Mar 20, 09:29 GMT
Resolved - This incident has been resolved.
Mar 20, 07:47 GMT
Investigating - The previous scheduled maintenance for the migration of the Cyber Protect platform is still ongoing, we will update this status once we have confirmed a new time for completion. During this migration all scheduled backups will continue to run as normal, however customers will be unable to access the Cyber Protect control panel or restore from backups.
